Onsite Executive Aviation Support Specialist

Embraer; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Embraer is seeking an on-site Customer Support Representative for a key Executive Aviation customer in Columbus, OH. You will coordinate with Embraer’s global teams to deliver timely, proactive service, ensuring fleet safety and high availability.

This role emphasizes customer advocacy, on-site consultation, and cross-functional collaboration to enhance reliability and performance. The position requires strong communication, relationship-building, and problem-solving skills, with the ability to

Qualifications

• 3+ years in aviation technical support (preferred).
• Strong troubleshooting experience with Embraer Executive Aircraft.
• Experience in field service and customer relations/service functions.

Responsibilities

• Serve as the primary customer-facing representative and trusted advisor for a key Executive Aviation customer, ensuring a high level of satisfaction through responsive support and proactive engagement.
• Build and maintain strong customer relationships by understanding operational needs and providing strategic guidance.
• Manage AOG events and operational support requests while maintaining customer experience and service quality.
• Act as the primary contact for customer inquiries, coordinating with internal teams for timely solutions.
• Provide on-site consultation and technical support to guide troubleshooting and safe return to service.

Skills

Client relationships

Cross-functional coordination

Communication skills

Executive liaison

Problem solving

Negotiation

Conflict resolution

Education

BA in Aerospace/Mechanical/Electrical Eng

Job description

Embraer is seeking an on-site Customer Support Representative for a key Executive Aviation customer in Columbus, OH. You will coordinate with Embraer’s global teams to deliver timely, proactive service, ensuring fleet safety and high availability.

This role emphasizes customer advocacy, on-site consultation, and cross-functional collaboration to enhance reliability and performance. The position requires strong communication, relationship-building, and problem-solving skills, with the ability to