Aerospace R&O Contracts Administrator (Onsite)

Crane Aerospace & Electronics, Inc.; Elyria (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care starting day one

15 days PTO + 12 holidays

401k with company match

Education reimbursement

Job summary

Crane Aerospace & Electronics in Elyria, Ohio, seeks a Repair & Overhaul Contract Administrator to resolve issues affecting customer satisfaction and manage all repair contracts and orders. You will serve as the primary customer contact for all R&O work in process, coordinating with internal teams and customers to ensure timely delivery and accurate documentation.

The role emphasizes office-based administration with occasional travel, requiring strong communication, Oracle familiarity, and a

Qualifications

• Experience: Administrative capabilities required.
• Strong Microsoft Office skills (Word, Excel, Access).
• Familiarity with Oracle operating system desirable.
• Excellent verbal and written communication.
• Ability to delegate duties to hourly staff when needed.

Responsibilities

• Review customer contracts/requirements on incoming orders.
• Enter and manage order fulfillment transactions for assigned customers or products.
• Verify PO requirements align with terms and customer contracts.
• Write work instructions; enter work orders; contact customers on discrepancies.
• Order parts, request quotes, and maintain sales orders in Oracle.
• Prepare shipping paperwork incl FAA 8130-3 tagging; assemble shipping packets.
• Forecast parts to support contractual TATs and customer satisfaction.
• Interface with internal teams to meet requirements and improve metrics (OTD, TAT).
• Manage shortages and perform root-cause analysis with support areas.
• Participate in continuous improvement activities; support training opportunities.
• Develop and maintain strong customer relationships; act as customer advocate.

Skills

Administrative capabilities

Microsoft Office

Oracle familiarity

Verbal & written communication

Delegation to hourly staff

Education

Associate degree in business

Tools

Oracle system

Internet commerce

Job description

Crane Aerospace & Electronics in Elyria, Ohio, seeks a Repair & Overhaul Contract Administrator to resolve issues affecting customer satisfaction and manage all repair contracts and orders. You will serve as the primary customer contact for all R&O work in process, coordinating with internal teams and customers to ensure timely delivery and accurate documentation.

The role emphasizes office-based administration with occasional travel, requiring strong communication, Oracle familiarity, and a