SaaS Customer Success Manager – Onboarding & Renewals

EventPipe, Inc.; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

EventPipe, Inc. is seeking a Customer Success Manager to own a portfolio of customers from onboarding through renewal.

You will drive adoption, provide training, and act as the primary contact for ongoing support, collaborating with Product, Technology, Sales, and Support to ensure measurable value from the platform. You’ll monitor health metrics, guide best practices, and identify opportunities for upsell and expansion while managing renewals and coordinating with internal teams.

Qualifications

• Passion for creating exceptional customer experiences and driving adoption.
• Onboarding and training customers to ensure success.
• Strong written and verbal communication across stakeholders.
• Excellent organizational skills and ability to manage multiple timelines.
• Comfort with pricing conversations and commitments.
• Ability to analyze usage data to spot risk and opportunities.
• Collaborative mindset with cross-functional teams.

Responsibilities

• Onboard new customers, provide product training, and serve as the primary contact for ongoing support.
• Monitor customer health and usage trends; serve customers via phone and meetings.
• Resolve issues, guide best practices, and identify upsell opportunities.
• Manage renewals and coordinate with Sales, Product, and Support teams.
• Foster trust-based relationships to drive satisfaction and retention and grow account value.

Skills

Customer advocacy

Adoption driving

Communication skills

Relationship management

Pricing discussions

Organization & prioritization

Proactive outreach

Data analysis

Problem solving

Tools

HubSpot CRM

Job description

EventPipe, Inc. is seeking a Customer Success Manager to own a portfolio of customers from onboarding through renewal.

You will drive adoption, provide training, and act as the primary contact for ongoing support, collaborating with Product, Technology, Sales, and Support to ensure measurable value from the platform. You’ll monitor health metrics, guide best practices, and identify opportunities for upsell and expansion while managing renewals and coordinating with internal teams.