Onsite Customer Solutions Technician

Ingersoll Rand; Quincy (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health care options

Dental and vision coverage

401(k) plan

Paid time off

Employee stock grant

Job summary

A leading flow creation company is looking for a Customer Service Technician in Quincy, IL. This role involves delivering exceptional customer service, managing multiple requests, resolving distributor issues, and processing orders within SAP. Ideal candidates will have a High School diploma, significant customer service experience, and strong communication skills. The position offers competitive pay and benefits, emphasizing personal ownership and employee welfare.

Qualifications

• 4+ years of relevant professional experience.
• 2+ years in a product support/customer service role.
• 2+ years experience in communications with stakeholders.
• 1+ year experience analyzing customer requirements.

Responsibilities

• Deliver first-class customer service via phone and email.
• Manage customer requests and tasks efficiently.
• Coordinate with teams to resolve issues.
• Analyze customer needs with structured problem-solving.
• Process customer orders within SAP accurately.

Skills

Customer Focus

Problem Solving

Communication & Collaboration

Process & Systems Management

Mechanical Aptitude

Ownership & Accountability

Adaptability

Education

High School Diploma or GED

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading flow creation company is looking for a Customer Service Technician in Quincy, IL. This role involves delivering exceptional customer service, managing multiple requests, resolving distributor issues, and processing orders within SAP. Ideal candidates will have a High School diploma, significant customer service experience, and strong communication skills. The position offers competitive pay and benefits, emphasizing personal ownership and employee welfare.