Customer Service & Scheduling Analyst

Smiths Group plc.; Swedesboro (NJ); On-site; USD 29,370 - 36,423; Full time

Benefits offered by this job

Medical coverage

Paid time off

Job summary

A global leader in flow control solutions is seeking a Customer Service Representative to assist customers, generate analytical reports, and manage special projects. The ideal candidate is detail-oriented, has experience with ERP systems, and possesses strong communication skills. You will report to management on customer satisfaction and track delivery performance. Standard company benefits are included, along with competitive hourly compensation ranging from $21.32 to $26.44 depending on experience.

Qualifications

• Experience in an ERP System is required.
• Intermediate to Advanced knowledge of Microsoft Office Products.
• Must be detail oriented and be able to work independently using sound judgment.
• Ability to read blueprints, identify product lines and answer basic technological questions.
• Familiarity with rotating equipment and pumps is a plus.

Responsibilities

• Assist, support, and resolve customer questions related to products and services.
• Report on customer satisfaction and delivery performance.
• Analyze and assist with special projects as assigned by management.

Skills

Detail oriented

Strong verbal and written communication

Problem solving

Organization skills

Ability to work independently

Mentoring

Knowledge of Microsoft Office

Tools

ERP System

Pricing Tool (LPG)

Job description

A global leader in flow control solutions is seeking a Customer Service Representative to assist customers, generate analytical reports, and manage special projects. The ideal candidate is detail-oriented, has experience with ERP systems, and possesses strong communication skills. You will report to management on customer satisfaction and track delivery performance. Standard company benefits are included, along with competitive hourly compensation ranging from $21.32 to $26.44 depending on experience.