Customer Service Supervisor — Manufacturing Leader (Onsite)

SPIROL International Corporation; Killingly (CT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Paid time off

Paid holidays

Job summary

SPIROL International Corporation in Danielson, Connecticut, is seeking an experienced Customer Service Supervisor to lead the order fulfillment team on site. You will coach staff, drive process improvements, and ensure we meet service objectives.

Candidates should have 3+ years of customer service leadership experience, prefer manufacturing background, and be adept with ERP and business systems. Strong organizational skills and the ability to juggle priorities are essential.

Qualifications

• 3+ years of customer service leadership experience.
• Manufacturing environment experience preferred.
• Experience leading and developing teams.
• ERP and business systems experience.
• Strong operational and organizational skills.
• Ability to manage competing priorities.
• Experience with performance management and coaching.

Responsibilities

• Lead the customer service team and ensure achievement of service objectives.
• Coach and develop staff and manage onboarding and recruitment support.
• Drive process improvements across the Order Fulfillment Process.
• Handle escalated customer situations and maintain high retention.
• Ensure department meets service objectives and performance targets.

Skills

Customer service leadership

Manufacturing environment

Team development

ERP systems

Operational skills

Prioritization

Performance coaching

Tools

ERP systems

Job description

SPIROL International Corporation in Danielson, Connecticut, is seeking an experienced Customer Service Supervisor to lead the order fulfillment team on site. You will coach staff, drive process improvements, and ensure we meet service objectives.

Candidates should have 3+ years of customer service leadership experience, prefer manufacturing background, and be adept with ERP and business systems. Strong organizational skills and the ability to juggle priorities are essential.