Customer Service Supervisor

SPIROL International Corporation; Killingly (CT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Paid time off

Paid holidays

Job summary

SPIROL International Corporation in Danielson, Connecticut, is seeking an experienced Customer Service Supervisor to lead the order fulfillment team on site. You will coach staff, drive process improvements, and ensure we meet service objectives.

Candidates should have 3+ years of customer service leadership experience, prefer manufacturing background, and be adept with ERP and business systems. Strong organizational skills and the ability to juggle priorities are essential.

Qualifications

• 3+ years of customer service leadership experience.
• Manufacturing environment experience preferred.
• Experience leading and developing teams.
• ERP and business systems experience.
• Strong operational and organizational skills.
• Ability to manage competing priorities.
• Experience with performance management and coaching.

Responsibilities

• Lead the customer service team and ensure achievement of service objectives.
• Coach and develop staff and manage onboarding and recruitment support.
• Drive process improvements across the Order Fulfillment Process.
• Handle escalated customer situations and maintain high retention.
• Ensure department meets service objectives and performance targets.

Skills

Customer service leadership

Manufacturing environment

Team development

ERP systems

Operational skills

Prioritization

Performance coaching

Tools

ERP systems

Job description

Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new career!

At SPIROL we work with our customers to help them succeed. From automobiles to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.

We are looking for an experienced Customer Service Supervisor to join our team in Danielson, Connecticut. This role is 100% on site.

The Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives.

The successful candidate will have:

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is considered ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

The anticipated salary range for this position is $65,000-$85,000 annually. Actual starting salary will be determined based on factors including the candidate's qualifications, experience, skills, and other job-related considerations.

SPIROL offers a comprehensive benefits package to eligible employees, including medical, dental, and vision insurance; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs. Eligibility and benefit provisions are governed by the applicable plan documents and company policies.

Careers Video Link: https://www.youtube.com/watch?v=d3OEoDZdnXI

SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.