Scheduling Coordinator

West Shore Home; Mechanicsburg (Cumberland County); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

HSA with match

Paid time off

Referral program

Employee discount

Training & growth

Job summary

West Shore Home, based in Mechanicsburg, PA, seeks a Revenue Efficiency Coordinator on site. You will schedule customers, optimize resources, and drive revenue through high-volume calling and careful calendar management for pre-install, install, and service appointments.

The role requires a high school diploma and ~2 years of customer service, with proficiency in Microsoft Office. Compensation is $20.39 per hour, with comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• 2 years of customer service experience preferred.
• Experience navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Schedule customers and optimize resources to meet revenue targets.
• Fill upcoming calendar openings by maximizing headcount and earlier dates.
• Answer incoming calls and redirect customers as needed.
• Place outbound calls to schedule and reschedule appointments.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Position: Revenue Efficiency Coordinator
Location: Mechanicsburg, PA (ONSITE)
Schedule: Multiple Shifts Available

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position:

As a Revenue Efficiency Coordinator at West Shore Home, you will schedule customers and optimize resources to meet revenue targets, through high-volume calling per KPIs assigned. Through inbound and outbound communication to and from customers, this position will fill and confirm all upcoming calendar openings for pre-install, install and install service appointments.

Key Role Accountabilities:

• Efficiently schedule jobs and optimize resources to meet revenue targets, through high-volume calling per KPIs assigned.
• Fill all upcoming calendar openings by maximizing headcount and offering customers earlier appointment dates, when applicable.
• Answer incoming calls in a timely and efficient manner and redirect customers as needed.
• Place outbound calls to customers to schedule and reschedule pre-install, install, and install service appointments.

Must-Have Requirements:

• High school diploma or equivalent required.
• 2 year’s Customer Service experience preferred.
• Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) and Roth IRA retirement plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Compensation:

The hourly pay for this position is $20.39 per hour. Please note that the pay provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/