Onsite Customer Service Specialist - Office & Sales Support

JSI Cabinetry; Fall River (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

STD/LTD Insurance

Accident Insurance

Critical Illness Insurance

401k matching

Job summary

JSI Cabinetry in Fall River, MA is seeking a detail-oriented Customer Service Representative for an onsite, desk-based role. You will handle inbound calls, emails, and oversee data entry while coordinating with internal departments to resolve issues and support the Sales Team.

The ideal candidate has strong communication skills, proficiency with Microsoft Office, and a commitment to accuracy in a fast-paced office environment.

Qualifications

• Experience in office-based customer service, call center, administrative support, or customer support preferred.
• Experience handling business phone calls, responding to emails, and documenting customer interactions is highly desirable.
• Strong computer skills including proficiency with Microsoft Outlook, Word, and Excel.
• Ability to navigate multiple computer systems while communicating with customers over the phone.
• Excellent verbal and written communication skills with a professional telephone manner.
• Strong data entry, organizational, and recordkeeping skills with high attention to detail.
• Strong problem-solving skills and the ability to research issues before escalating them.
• Ability to remain calm, professional, and productive when handling challenging customer interactions.
• Reliable attendance and the ability to work a consistent, full-time, onsite schedule.

Responsibilities

• Handle inbound customer calls and respond to inquiries professionally and timely.
• Manage customer requests related to orders, products, delivery coordination, account questions, and general service issues.
• Respond to customer emails and other written inquiries with accurate information and clear communication.
• Research customer concerns, identify solutions, and coordinate with internal departments.
• Follow up on outstanding issues to ensure timely resolution.
• Navigate multiple computer programs and internal tools to research information.
• Provide basic technical assistance to customers via the online portal.
• Track open issues and follow procedures to ensure completion.
• Assist with routine administrative tasks supporting the customer service department.
• Collaborate with Sales Team, warehouse staff, and internal departments to resolve questions.
• Escalate issues beyond customer service scope and direct inquiries to the appropriate sales rep.

Skills

Phone communication

Customer communication

Data entry

Problem solving

Attention to detail

Time management

Team collaboration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

JSI Cabinetry in Fall River, MA is seeking a detail-oriented Customer Service Representative for an onsite, desk-based role. You will handle inbound calls, emails, and oversee data entry while coordinating with internal departments to resolve issues and support the Sales Team.

The ideal candidate has strong communication skills, proficiency with Microsoft Office, and a commitment to accuracy in a fast-paced office environment.