Sales Team Support Specialist

JRSC Digital; Jamestown (NY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

JRSC Digital in Jamestown, NY is seeking a reliable, customer-focused team member for a full-time, on-site role. You will greet customers, support sales with orders, answer phones, and keep quotes and notes organized.

This position emphasizes clear communication, multitasking, and willingness to learn internal systems; prior retail or customer service experience is helpful but not required.

Qualifications

• Friendly, professional customer communication.
• Organized, reliable, able to multitask.
• Basic computer and office skills; willingness to learn internal systems.
• Ability to listen and escalate/redirect when needed.
• Retail, office, or customer service experience is helpful but not required.

Responsibilities

• Assist the sales team with order support, follow-up tasks, and day-to-day administrative work.
• Greet walk-in customers and help with basic questions or direct them to the right team member.
• Answer phone calls, take messages, and route inquiries to the appropriate person.
• Help keep customer details, quotes, and order notes organized and accurate.
• Support front-of-house coverage so sales and service stay responsive during busy periods.

Skills

Customer communication

Organized

Multi-tasking

Office basics

Active listening

Job description

JRSC Digital in Jamestown, NY is seeking a reliable, customer-focused team member for a full-time, on-site role. You will greet customers, support sales with orders, answer phones, and keep quotes and notes organized.

This position emphasizes clear communication, multitasking, and willingness to learn internal systems; prior retail or customer service experience is helpful but not required.