Onsite Customer Service Specialist — Logistics & Coordination

Watco Transloading; Sauget (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Watco is seeking a Customer Service Representative in Sauget, IL. The role is onsite, hourly, and full-time, with a schedule that fits a Monday–Friday workweek. You will support customers by phone, email, and in person, ensuring accurate records and timely communication.

Familiarity with Microsoft Office and strong attention to detail are essential for success. Pay ranges from $20.00 to $25.00 per hour, with potential for weekends and overtime as business demands.

Qualifications

• Effective written and verbal communication in English.
• Pre-employment background check and drug screen.
• Proficiency with computers and Microsoft Office.

Responsibilities

• Answer customer inquiries via phone, email, and in person.
• Provide courteous, accurate information and document interactions.
• Coordinate orders and shipments with internal teams and carriers.
• Prepare and maintain accurate records and documentation.
• Perform data entry with accuracy and attention to detail.

Skills

Communication skills

Attention to detail

Time management

Problem solving

Independent working

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Watco is seeking a Customer Service Representative in Sauget, IL. The role is onsite, hourly, and full-time, with a schedule that fits a Monday–Friday workweek. You will support customers by phone, email, and in person, ensuring accurate records and timely communication.

Familiarity with Microsoft Office and strong attention to detail are essential for success. Pay ranges from $20.00 to $25.00 per hour, with potential for weekends and overtime as business demands.