Outbound CSR & Data Verification Specialist

Insight Global; Seattle (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Pay rate $20-24/hr

Job summary

Recology King County is expanding its service area after winning the Redmond, WA contract, and we’re looking for four proactive Customer Service Representatives to support this transition. You will help onboard new commercial customers with outbound calls, email support, and data verification.

Join a dynamic team in a fast-paced setting. The ideal candidate has experience in customer service or call centers, strong communication skills, and comfort using scripts during high-volume outreach.

Qualifications

• Previous experience in customer service, call centers, data entry or administrative support.
• Strong communication skills, both written and verbal.
• Comfortable with high-volume outbound calling.
• Detail-oriented with excellent data entry and organizational skills.
• Ability to follow scripts and procedures consistently.
• Customer-focused mindset with a friendly and professional demeanor.

Responsibilities

• Outbound Customer Contact: Make proactive, scripted calls to businesses to verify and update service information.
• Email Support: Monitor and respond to a high volume of customer emails with professionalism and accuracy.
• Data Verification: Ensure customer records are accurate and up to date in our system.
• Scripted Interactions: Use provided scripts to guide conversations and maintain consistency in messaging.
• Light Customer Interaction: Handle only straightforward, non-escalated customer interactions—no complex issue resolution required.

Skills

Customer service experience

Strong communication

Outbound calling

Data entry/organization

Follow scripts/procedures

Customer-focused demeanor

Tools

CRM familiarity

Job description

Recology King County is expanding its service area after winning the Redmond, WA contract, and we’re looking for four proactive Customer Service Representatives to support this transition. You will help onboard new commercial customers with outbound calls, email support, and data verification.

Join a dynamic team in a fast-paced setting. The ideal candidate has experience in customer service or call centers, strong communication skills, and comfort using scripts during high-volume outreach.