Customer Service & Order Specialist

Talentify; Kenosha (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Snap-on Incorporated in Kenosha, Wisconsin is seeking a customer service representative to interface with customers, provide product information, and process orders in a fast-paced environment.

The role requires strong communication, ability to manage multiple requests, and collaboration with suppliers and internal teams to ensure timely deliveries.

Candidates with call center experience and basic MS Office skills are encouraged to apply; the company offers equal opportunity employment.

Qualifications

• Excellent communication and a professional, positive attitude.
• Ability to multi-task in a busy call center.
• Experience handling customer requests and orders.
• Basic knowledge of Microsoft Office.
• Experience with automotive tools or parts knowledge.
• Associate degree or equivalent experience is required.

Responsibilities

• Handle incoming calls, faxes and online orders.
• Provide product information, pricing, order status, and deliveries.
• Enter orders into order entry system accurately.
• Support telemarketing campaigns as needed.
• Collaborate with internal teams to resolve customer inquiries.

Skills

Communication skills

Professional demeanor

Multitasking

Customer service experience

Microsoft Office basics

Team collaboration

Technical product knowledge

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Job description

Snap-on Incorporated in Kenosha, Wisconsin is seeking a customer service representative to interface with customers, provide product information, and process orders in a fast-paced environment.

The role requires strong communication, ability to manage multiple requests, and collaboration with suppliers and internal teams to ensure timely deliveries.

Candidates with call center experience and basic MS Office skills are encouraged to apply; the company offers equal opportunity employment.