Onsite Customer Service Specialist — Account Management

Imperial Headwear; Rochester Hills (MI); Presencial; USD 28 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401K with company match

Employee Assistance Program

PTO (vacation, personal days, holidays

Opportunities for continuing education

Employee product discounts

Resumo da oferta

Imperial Headwear in Rochester Hills, Michigan is seeking a self-directed Customer Service Representative to manage customer accounts, communicate with outside sales, and support various projects. This position reports to the CSR Manager and is an on-site role in a dynamic luxury headwear company.

You will handle product inquiries, maintain professional client relationships, and work with multiple teams to ensure accurate order fulfillment, excellent service, and timely communication with

Qualificações

• Experience: Customer service experience (Preferred)
• Education: High School Degree (Preferred)
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects simultaneously
• Ability to deal promptly with various types of client demands

Responsabilidades

• Manage customer accounts from initial orders to finalization.
• Communicate with outside sales representatives as well as corporate and wholesale customers.
• Understand color patterns, leather headcovers & accessories , and other information necessary for maintaining processes.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer.
• Answer questions from customers or individuals about products or direct them to the appropriate person.
• Follow up on orders to ensure delivery by specified dates.
• Build relationships with customers and clients.
• Proof designs from the art department.
• Understand company trademarks and registrations.
• Learn and understand the purchase order process.
• Communicate with customers over multiple email systems.
• Work with company-related websites and website orders.

Conhecimentos

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Formação académica

High School Degree

Descrição da oferta de emprego

Imperial Headwear in Rochester Hills, Michigan is seeking a self-directed Customer Service Representative to manage customer accounts, communicate with outside sales, and support various projects. This position reports to the CSR Manager and is an on-site role in a dynamic luxury headwear company.

You will handle product inquiries, maintain professional client relationships, and work with multiple teams to ensure accurate order fulfillment, excellent service, and timely communication with