Customer Service Representative - Winston Collection

Imperial Headwear; Rochester Hills (MI); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

401K with company match

Employee Assistance Program

PTO (vacation, personal days, holidays

Opportunities for continuing education

Employee product discounts

Job summary

Imperial Headwear in Rochester Hills, Michigan is seeking a self-directed Customer Service Representative to manage customer accounts, communicate with outside sales, and support various projects. This position reports to the CSR Manager and is an on-site role in a dynamic luxury headwear company.

You will handle product inquiries, maintain professional client relationships, and work with multiple teams to ensure accurate order fulfillment, excellent service, and timely communication with

Qualifications

• Experience: Customer service experience (Preferred)
• Education: High School Degree (Preferred)
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage multiple projects simultaneously
• Ability to deal promptly with various types of client demands

Responsibilities

• Manage customer accounts from initial orders to finalization.
• Communicate with outside sales representatives as well as corporate and wholesale customers.
• Understand color patterns, leather headcovers & accessories , and other information necessary for maintaining processes.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer.
• Answer questions from customers or individuals about products or direct them to the appropriate person.
• Follow up on orders to ensure delivery by specified dates.
• Build relationships with customers and clients.
• Proof designs from the art department.
• Understand company trademarks and registrations.
• Learn and understand the purchase order process.
• Communicate with customers over multiple email systems.
• Work with company-related websites and website orders.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Education

High School Degree

Job description

Customer Service Representative - Winston Collection

Job Category: Corporate

Requisition Number: CUSTO001291

• Posted : September 22, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Rochester Hills - Winston
Rochester Hills, MI 48309, USA

Description

Winston Collection is in search of a self-directed Customer Service Representative (CSR) who can manage customer accounts, communicate with outside sales representatives, and handle other projects as assigned. This position reports directly to the CSR Manager.

Salary: $20 - $21 / Hour
Employment Type: Full Time - Hourly
Location: Rochester Hills, Michigan (Onsite)

What You’ll be Doing

• Manage customer accounts from initial orders to finalization.
• Communicate with outside sales representatives as well as corporate and wholesale customers.
• Understand color patterns, leather headcovers & accessories , and other information necessary for maintaining processes.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer.
• Answer questions from customers or individuals about products or direct them to the appropriate person.
• Follow up on orders to ensure delivery by specified dates.
• Build relationships with customers and clients.
• Proof designs from the art department.
• Understand company trademarks and registrations.
• Learn and understand the purchase order process.
• Communicate with customers over multiple email systems.
• Work with company-related websites and website orders.

What We Need

• Experience: Customer service experience (Preferred)
• Education: High School Degree (Preferred)
• Ideal Characteristics:
  
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Ability to manage multiple projects simultaneously
  • Ability to deal promptly with various types of client demands
• 401K with company match
• Employee Assistance Program
• PTO (vacation, personal days, 9 company holidays)
• Opportunities for continuing education
• Employee product discounts

Company Overview
Since 1916, Imperial has epitomized luxury, authenticity, and individuality by crafting premium headwear, apparel, and accessories with an unwavering dedication to quality and detail. Our team is committed to excellence–serving customers in golf, retail, corporate, and destination/leisure markets. We are available in the top resorts, golf courses, national sporting events, and retail locations nationwide. As the #1 headwear brand* in the golf market and an entrusted licensing partner for companies including Nike, Adidas, and Peter Millar–Imperial is leading the industry in decorative apparel.

*Voted by the Association of Golf Merchandisers (AGM) and reported by Golf Datatech

Our Mission: We create consumer products that enrich and embellish people’s lives. Our responsiveness, continuous improvement, and empowerment of all team members are the pillars of our success.

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.