Onsite Customer Service & Sales Support Specialist

Ingersoll Rand; Deerfield Beach (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Air Dimensions Inc (ADI), a subsidiary of Ingersoll-Rand, is seeking a motivated Customer Service Representative for our Deerfield Beach, FL office. The CSR will serve as the primary liaison between customers and internal teams, ensuring accurate quotations, orders, and responsive service.

You will support field sales, channel partners, and customers, coordinate with Engineering, Operations, Supply Chain, and Quality, and maintain CRM/ERP records to drive customer satisfaction and growth.

Qualifications

• Experience in inside sales, customer service, or sales support in manufacturing or industrial environments.
• Strong communication and problem-solving skills.
• Proficiency with CRM/ERP systems, preferably Salesforce.

Responsibilities

• Support field sales, channel partners, and customers throughout the sales cycle.
• Prepare quotations, proposals, and commercial documentation.
• Process orders, track status, and coordinate delivery.
• Serve as primary contact for inquiries about products, pricing, and returns.
• Coordinate customer portals, data entry, and documentation to meet requirements.
• Provide product guidance and basic technical support.

Skills

CRM systems

Salesforce

Customer service

Multitasking

Communication skills

Education

High school diploma

Business Administration degree or related field

Tools

Microsoft Office

ERP systems

Job description

Air Dimensions Inc (ADI), a subsidiary of Ingersoll-Rand, is seeking a motivated Customer Service Representative for our Deerfield Beach, FL office. The CSR will serve as the primary liaison between customers and internal teams, ensuring accurate quotations, orders, and responsive service.

You will support field sales, channel partners, and customers, coordinate with Engineering, Operations, Supply Chain, and Quality, and maintain CRM/ERP records to drive customer satisfaction and growth.