Onsite CSR: Customer Success & Quotations Pro

Ingersoll-Rand; Deerfield Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health and vision coverage

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking an energetic Customer Service Representative (CSR) for our Deerfield Beach, FL site. This role supports field sales, channel partners, and customers from quote to delivery in a fast-paced, cross-functional environment.

You will manage orders, provide product guidance, and coordinate with Engineering, Operations, Supply Chain, and Finance to ensure timely execution and a premier customer experience. English fluency and a high school diploma are required.

Qualifications

• Experience in inside sales, customer service, sales support, or commercial operations within a manufacturing or industrial environment.
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong analytical, organizational, and problem-solving skills.
• Working knowledge of CRM and ERP systems (Salesforce preferred).
• Proficiency with Microsoft Office applications.

Responsibilities

• Support field sales representatives, internal and external channel partners and direct customers throughout the sales process.
• Prepare quotations, proposals, product recommendations, and commercial documentation.
• Process customer orders, manage order status, and coordinate delivery expectations.
• Serve as the primary point of contact for customer inquiries regarding products, pricing, availability, order status, returns, and warranty requests.
• Coordinate with Engineering, Operations, Supply Chain, Shipping, Quality, Finance, and Product Management to resolve customer issues and ensure timely execution.
• Provide product application guidance and basic technical support, escalating complex issues when appropriate.
• Maintain CRM and ERP data, including opportunities, customer records, quotations, orders, and communications.
• Process returns, credits, freight claims, and other post-sales support activities.
• Maintain strong customer relationships through proactive communication and problem resolution via email, chat and phone.
• Assist with reporting, sales analytics, forecasting, and continuous improvement initiatives.

Skills

Inside sales experience

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Vocational training or higher degree in Business Administration

Tools

Salesforce

Microsoft Office

Job description

Ingersoll Rand is seeking an energetic Customer Service Representative (CSR) for our Deerfield Beach, FL site. This role supports field sales, channel partners, and customers from quote to delivery in a fast-paced, cross-functional environment.

You will manage orders, provide product guidance, and coordinate with Engineering, Operations, Supply Chain, and Finance to ensure timely execution and a premier customer experience. English fluency and a high school diploma are required.