Onsite Customer Service & Sales Specialist

Thompsongas Llc; Laytonville (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with immediate eligibility

Disability and life insurance

Paid time off

Daily Pay

Career development

Employee recognition

Quarterly bonus

Parental leave

Tuition reimbursement

Job summary

ThompsonGas is seeking a Customer Service Representative in Laytonville, CA to handle inbound/outbound calls, process orders, and upsell products. The role emphasizes high-quality customer interactions, data entry, and accurate order support in a fast-paced environment.

The position is onsite, with benefits including health and 401(k) options, and opportunities for career advancement within a growing propane retailer.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound and outbound calls to identify sales and service opportunities.
• Enter and update customer information in systems and process billing payments.
• Provide timely, accurate information on order status and product delivery.
• Maintain knowledge of ThompsonGas products and services; adhere to safety policies.

Skills

Customer service

Call center

Upselling

Communication

Education

Degree or equivalent

Tools

CARGAS

MPX systems

Job description

ThompsonGas is seeking a Customer Service Representative in Laytonville, CA to handle inbound/outbound calls, process orders, and upsell products. The role emphasizes high-quality customer interactions, data entry, and accurate order support in a fast-paced environment.

The position is onsite, with benefits including health and 401(k) options, and opportunities for career advancement within a growing propane retailer.