Customer Service Representative

ThompsonGas; Town of Florida (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with immediate eligibility

Disability and life insurance

Paid time off increasing with tenure

Career development programs

Employee recognition program

Quarterly bonus potential

Paid maternity leave

Job summary

ThompsonGas is seeking a Customer Service Representative to support our rapid growth, focusing on customer retention, acquisition and top-notch support. You will handle inbound and outbound calls, data entry, and deliver a high level of service in a fast-paced environment.

This onsite position requires 3+ years in customer service, sales experience, and fluency in Spanish. Proficiency with our CARGAS and MPX systems is a plus; strong communication and multitasking are essential.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.

Responsibilities

• Handle inbound and outbound calls and uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet customer needs and develop leads.
• Address customer inquiries (pricing, billing, products, new account setup) with professionalism.

Skills

Customer service

Call center experience

Upselling

Spanish language

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you!

ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality.

This is an onsite position no hybrid/remote work is available.

Major Job Duties:

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
• Handle each call with a high level of professionalism, warmth and eagerness
• Possess a working knowledge of all ThompsonGas products and service offerings
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service
• Provide timely and accurate information on customer orderstatus
• Lead outbound calling operations in effort to collect from past duecustomers
• Enter and update customer account information in CARGAS and MPXsystems
• Process billing payments for walk-incustomers
• Responsible for processing driver daily paperwork
• Spanish Required
• Other duties as assigned

Education and Experience:

• Degree or equivalent experience required
• 3+ years of Customer Service experience (Call center experiencepreferred)
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
• Previous experience with CARGAS and MPX systems preferred, but notrequired
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
• Excellent computer skills including Microsoft office and data entryskills
• Ability to organize, multi-task and prioritize assignments in a fast-pacedenvironment
• High level of ownership and accountability for resolving customer problems in a professional and enthusiasticmanner
• Flexible to work OT during the busy season

PERKS WITH US!

• Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
• Disability and life insurance
• Paid time off that increases with tenure
• Employee training programs with career development/advancement opportunities
• Employee recognition program
• Quarterly bonus potential
• Paid maternity leave

This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.

ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.