Customer Service & Sales Specialist — Fast-Paced Growth

Thompsongas Llc; Cameron (MO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401k with

IMMEDIATE eligibility

Disability and life insurance

Paid time off

Daily Pay Option

Employee training programs

Employee recognition program

Quarterly bonus potential

Paid maternity and parental leave

Tuition reimbursement program

Job summary

ThompsonGas, a growing propane retailer, is seeking a Customer Service Representative to join our onsite team in Cameron, MO. This role focuses on handling inbound and outbound calls, data entry, and delivering exceptional customer support to drive retention and new business.

The ideal candidate will have 3+ years in customer service, strong communication skills, and the ability to upsell in a competitive environment. Compensation includes hourly pay and a comprehensive benefits package.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including pricing, billing, products, grievances and new account set-up.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of ThompsonGas products and service offerings.
• Provide timely and accurate information on customer order status.

Skills

Customer service

Sales

Call center

Data entry

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas, a growing propane retailer, is seeking a Customer Service Representative to join our onsite team in Cameron, MO. This role focuses on handling inbound and outbound calls, data entry, and delivering exceptional customer support to drive retention and new business.

The ideal candidate will have 3+ years in customer service, strong communication skills, and the ability to upsell in a competitive environment. Compensation includes hourly pay and a comprehensive benefits package.