Onsite Customer Service Pro — Ridgeland, MS

Modivcare; Ridgeland, Northern (MS, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Basic Life Insurance and

AD&D

401(k) Retirement Savings Plan with 회사

Job summary

Modivcare is seeking an Onsite Customer Service Representative in Ridgeland, MS. You will serve as the first point of contact for members, resolving questions and coordinating transportation services with accuracy and timeliness.

Ideal candidates have a High School Diploma and 0-2 years of contact center experience, with strong communication skills and the ability to learn new technologies. This is a full-time onsite role offering comprehensive benefits and a supportive team environment.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints and concerns.
• Ensure all relevant customer information is accurately documented.
• Attend required meetings and adhere to company policies and procedures.
• Maintain acceptable attendance and punctuality standards.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor at all times.
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
• Promote a positive and collaborative working environment.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.

Education

High School Diploma

Job description

Modivcare is seeking an Onsite Customer Service Representative in Ridgeland, MS. You will serve as the first point of contact for members, resolving questions and coordinating transportation services with accuracy and timeliness.

Ideal candidates have a High School Diploma and 0-2 years of contact center experience, with strong communication skills and the ability to learn new technologies. This is a full-time onsite role offering comprehensive benefits and a supportive team environment.