Customer Service Representative - Onsite- Jackson/ Ridgeland Area

Modivcare; Ridgeland (MS); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with Company Match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

A leading service company is seeking a Customer Service Representative for their Ridgeland location. This onsite role involves resolving customer inquiries, documenting interactions, and managing data efficiently in a busy environment. Ideal candidates should have a high school diploma, excellent communication skills, and some customer service experience. The position offers a pay rate of $16/hr, alongside numerous benefits including health insurance, and a 401(k) plan. Join this impactful team to help improve lives and deliver exceptional service.

Qualifications

• 0-2 years of related experience is required.
• Strong communication skills are essential for documenting information.
• Ability to work independently under general supervision.

Responsibilities

• Receive and document customer concerns promptly.
• Input trip data accurately into the systems.
• Refer unresolved issues to the appropriate department.

Skills

Strong organizational skills

Verbal communication skills

Written communication skills

Typing speed of 35 wpm or more

Ability to multitask

Problem-solving skills

Education

High School Graduate or GED

Tools

Microsoft Office Suite

Job description

Customer Service Representative - Onsite - Jackson/Ridgeland Area

Join Modivcare as a Customer Service Representative in the Jackson and Ridgeland area. The role is fully onsite, with an office location in the Ridgeland/Jackson area.

Required Start date: 1/27/26. Shift: Monday–Friday.

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being the first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed accurately and in a timely manner. CSRs follow a structured protocol and scripts to document conversations, ensuring consistency in scheduling, modifying, and canceling customer reservations.

Responsibilities

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
• Ensure all company procedures are followed
• Accurately input trip data into our systems
• Demonstrate a personal commitment to producing high-yield work
• Refer unresolved customer grievances to the designated department for further investigation and resolution
• Multitask effectively to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage

Qualifications

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience
• 6+ months contact center experience or customer service experience
• Strong organizational, written, and verbal communication skills. All system documentation will be in English
• Typing speed of 35 wpm or more
• Answer a high volume of calls—up to 100+ calls per day
• Proficiency in Microsoft Office Suite
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Attend 100% of training for the first 30 days of employment
• Work overtime as required
• Ability to work independently under general supervision, sound decision-making and problem-solving skills in a fast-pace environment

Compensation

Pay Rate: $16/hr.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Equal Opportunity Employer

Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information. Equality is valued; applicants are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap, disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. For assistance, contact [e-mail].