Customer Service & Transportation Support Specialist

ModivCare Solutions, LLC; Ridgeland (MS); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid Time Off

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, handling transportation coordination, documentation, and timely issue resolution at our Ridgeland, MS office. The role requires excellent communication, data entry accuracy, and a professional demeanor in a fast-paced, on-site environment.

The position is Monday to Friday with a start date of 10/27/2026 and may include nights, weekends, and holidays to support a 24/7/365 center.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.

Responsibilities

• Assists customers with transportation questions and concerns.
• Schedules, modifies, and cancels reservations as requested.
• Obtains and documents details of customer complaints and concerns.
• Ensures all relevant customer information is accurately documented.
• Supports a 24/7/365 contact center environment with possible night/weekend/holiday shifts.

Skills

Customer service

Data entry

Typing 35 wpm

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, handling transportation coordination, documentation, and timely issue resolution at our Ridgeland, MS office. The role requires excellent communication, data entry accuracy, and a professional demeanor in a fast-paced, on-site environment.

The position is Monday to Friday with a start date of 10/27/2026 and may include nights, weekends, and holidays to support a 24/7/365 center.