Customer Success & Order Specialist

Stellar Industrial Supply; Everett (WA); On-site; USD 52,000 - 64,000; Full time

Job summary

Stellar Industrial Supply is seeking a Customer Service Representative to be a key member of the Customer Experience team. You will manage quotes and orders in our ERP, respond to inquiries, and coordinate with Sales, Specialists, Warehouse, and Solutions to deliver accurate, timely service while meeting customer requirements.

Hours are Monday–Friday, 7:30 a.m.–4:00 p.m. The role emphasizes collaboration, problem-solving, and a strong focus on customer satisfaction within an industrial

Qualifications

• High school diploma or equivalent.
• 2–3 years of customer service, warehouse, distribution, or related experience preferred.
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
• Excellent verbal and written communication skills.
• Strong customer service, relationship-building, and problem-solving abilities.
• Ability to work independently and as part of a team.
• Experience with ERP systems preferred.

Responsibilities

• Serve as the first point of contact for customer inquiries regarding orders, delivery status, scheduling, products, and services.
• Manage customer requests and communications with professionalism, urgency, and accuracy.
• Maintain a high level of customer satisfaction through responsive service and issue resolution.
• Follow all customer-specific requirements, guidelines, and procedures.
• Accurately enter quotes and orders into company ERP systems.
• Expedite open quotes and orders to meet customer expectations.
• Monitor customer inventory levels, including Min/Max and safety stock requirements.
• Support branch operations and coordinate with internal teams to fulfill customer needs.
• Learn and utilize automated and semi-automated customer solutions, including vending and inventory management systems.
• Support implementation and ongoing operation of customer-specific programs and processes.
• Assist with product, inventory, and service-related inquiries.
• Work closely with Sales, Specialists, Warehouse, Solutions, and Quality teams to ensure service excellence.
• Coordinate with suppliers and internal stakeholders to source products and resolve issues.
• Communicate effectively across departments to support customer requirements.
• Participate in ongoing training related to Stellar products, services, systems, and processes.
• Follow all safety procedures, training requirements, and customer site expectations.
• Support continuous improvement initiatives that enhance the customer experience.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

ERP systems

Job description

Stellar Industrial Supply is seeking a Customer Service Representative to be a key member of the Customer Experience team. You will manage quotes and orders in our ERP, respond to inquiries, and coordinate with Sales, Specialists, Warehouse, and Solutions to deliver accurate, timely service while meeting customer requirements.

Hours are Monday–Friday, 7:30 a.m.–4:00 p.m. The role emphasizes collaboration, problem-solving, and a strong focus on customer satisfaction within an industrial