Onsite Customer Service Coordinator II | Order & CRM

Creative Solutions Services, LLC; Tewksbury (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Creative Solutions Services, LLC seeks a Customer Service Coordinator II in Tewksbury, MA to handle high-volume customer inquiries and orders. You will work with North American customers and cross-functional teams to ensure accurate information and timely resolution.

The role requires 2+ years in customer service, strong communication, and proficiency with Salesforce.com and PeopleSoft. Onsite schedule is Mon-Fri with 8-hour days, and a 06+ month duration is expected.

Qualifications

• 2+ years of cross-functional commercial or customer service experience.
• Ability to manage high call, email, and case volumes while maintaining accuracy.

Responsibilities

• Handle incoming high order volume via phone and email.
• Manage Case Management in Salesforce.com.
• Interact with internal/external contacts using multiple systems to ensure accurate information.
• Provide information and accurate order entry/order management for inventory, pricing, technical inquiries, and shipping information.
• Initiate corrective actions to handle customer accommodations independently.
• Assist with complaints processed by the Complaint team.
• Maintain and update dealer/customer profiles and ensure notes, terms, and carrier data match profiles.
• Follow up with New Accounts team on account setup changes.
• Ensure 100% follow-up with customers internally and externally.
• Attend Product/Technical training as scheduled.

Skills

Verbal & written communication

Multi-tasking

Customer focus

Detail oriented

Problem solving

Adaptability

Meeting metrics

Team collaboration

Typing speed 50 WPM

Education

High school diploma or equivalent

Tools

Salesforce.com

PeopleSoft Order Management

Word

Excel

Job description

Creative Solutions Services, LLC seeks a Customer Service Coordinator II in Tewksbury, MA to handle high-volume customer inquiries and orders. You will work with North American customers and cross-functional teams to ensure accurate information and timely resolution.

The role requires 2+ years in customer service, strong communication, and proficiency with Salesforce.com and PeopleSoft. Onsite schedule is Mon-Fri with 8-hour days, and a 06+ month duration is expected.