Onsite Customer Service Case Manager – Houston

TTEC; Houston (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k) Plan

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Percepta College

Perci Perks

Job summary

Percepta is seeking a Customer Service Case Manager to be on-site in Houston, TX. You will be the single point of contact, handling inbound calls and emails, resolving issues, and liaising with dealerships and SMEs to ensure customer satisfaction.

The role emphasizes empathy, accuracy, and timely case progression. You'll work within a collaborative team, use a knowledge base, and leverage client resources to maintain loyalty and positive brand perception.

Qualifications

• High school diploma required; Associate or bachelor’s degree preferred.
• Experience in a Customer Relations Contact Center or hospitality is a plus.
• Knowledge of automotive industry is a plus.

Responsibilities

• Provide an exceptional customer experience from initial contact through case resolution.
• Act as a resource for product knowledge and service support.
• Listen actively and guide interactions in a professional manner.
• Coordinate between customer, service support, and dealership to ensure satisfaction.
• Handle inbound calls and emails professionally and promptly.
• Document all interactions and resolve issues using available tools.

Skills

Customer service

Communication skills

Time management

Conflict resolution

Typing 30 wpm

MS Office

Microsoft Dynamics

Education

High school diploma

Associate or bachelor’s degree

Tools

Microsoft Dynamics

Microsoft Office

Email

Job description

Percepta is seeking a Customer Service Case Manager to be on-site in Houston, TX. You will be the single point of contact, handling inbound calls and emails, resolving issues, and liaising with dealerships and SMEs to ensure customer satisfaction.

The role emphasizes empathy, accuracy, and timely case progression. You'll work within a collaborative team, use a knowledge base, and leverage client resources to maintain loyalty and positive brand perception.