Onsite Customer Service Associate – Industrial

Snap-on Tools

Crystal Lake (IL)

On-site

USD 22,000 - 30,000

Full time

12 days ago

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Job summary

Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support Industrial & International sales field, all other Industrial & International customer service and finance teams and our customers to set up and maintain our customer database in LN and other supporting systems.

These requests may be received via phone or email; in addition, customer service maintains a variety of functions to ensure quality and

Qualifications

High School Diploma or GED.
Minimum 1 year previous customer service experience.
Ability to learn and adapt to new computer-based systems (e.g., LN, database management and workflow systems).
Exceptional listening skills.
Excellent interpersonal, analytical and oral/written communication skills.
Team-oriented and collaborative.
Attention to detail and ability to perform procedures accurately.
Flexible, able to adapt to changing priorities and multitask.
Willing to work overtime and adjust schedule as needed.
Calm under pressure to maintain positive customer relations.

Responsibilities

Set up and maintain customer accounts in LN following current policy & procedure requirements.
Receive and resolve customer/sales field requests via phone and email to act as first point of contact for customers with web related issues.
Run and work a variety of reports related to open orders to fulfill those orders in a timely fashion.
Maintain professionalism while communicating and escalating open issues in a timely fashion, keeping all parties informed as necessary on developments.
Set up and maintain customer online ordering profiles within our current web platform.
Follow all established processes to maintain high quality standards of service and escalate issues to IT where necessary.
Set up and maintain all non-netable warehouses and employee information in LN for the Industrial sales field.
Maintain clear, concise documentation of all steps taken in multiple systems, ensuring accuracy of data.
Digitally file all backup in paperless filing system for audit purposes.
Attend and actively participate in team meetings.
Perform any other duties as assigned by management.