Onsite Customer Service Associate I

Mathis-Bros-Oklahoma-City-LL; Ontario (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Mathis Home is seeking a customer service associate for an on-site, full-time role. You will provide timely information to customers, assist with purchases, and support delivery drivers and sales staff.

Responsibilities include processing orders for missing hardware parts, coordinating with the factory on service orders, maintaining an orderly office, and handling invoices. Strong communication and teamwork are essential in this role.

Qualifications

• Customer service experience preferred.
• Ability to communicate effectively with team members.
• Knowledge of employment and merchandise handling procedures.

Responsibilities

• Provide timely and accurate information to customers’ requests and concerns.
• Assist customers, sales, and delivery drivers with purchases.
• Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; coordinate with factory on service orders.

Skills

Customer service

Job description

Mathis Home is seeking a customer service associate for an on-site, full-time role. You will provide timely information to customers, assist with purchases, and support delivery drivers and sales staff.

Responsibilities include processing orders for missing hardware parts, coordinating with the factory on service orders, maintaining an orderly office, and handling invoices. Strong communication and teamwork are essential in this role.