Customer Service Operations Lead - Tulsa On-site

Mathis-Bros-Oklahoma-City-LL; Tulsa (OK); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Benefits Package: Health, Dental &

Paid Vacation

Employee Discounts 10%

Job summary

Mathis Home in Tulsa is seeking a Customer Service Department Manager (FT, Tulsa) to oversee daily customer service operations, coordinate email, phone and online interactions, and lead a high-performing team.

The role requires a strong background in customer service management (furniture industry preferred), a valid driver's license, and the ability to drive sales through excellent follow-up, scheduling, and cross-functional collaboration with logistics and sales.

Qualifications

• Oversee daily customer service operations across email, phone, and online platforms.
• Provide timely and accurate information to inquiries and escalate as needed.
• Supervise and train customer service representatives, ensuring a high-performing team.

Responsibilities

• Oversee daily customer service operations, ensuring seamless interactions across email, phone, and online platforms.
• Manage and respond to multiple customer inquiries via email and phone, providing timely and accurate information.
• Handle escalated customer concerns and resolve issues with professionalism and efficiency.
• Provide consumer feedback and insights to improve customer experience and internal processes.
• Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes.
• Evaluate and coordinate team schedules; review and approve timecards.

Skills

Customer service management

People management

Communication skills

Sales process knowledge

Problem solving

Customer relationship building

Drive and initiative

Education

High school diploma or Bachelor's degree

Job description

Mathis Home in Tulsa is seeking a Customer Service Department Manager (FT, Tulsa) to oversee daily customer service operations, coordinate email, phone and online interactions, and lead a high-performing team.

The role requires a strong background in customer service management (furniture industry preferred), a valid driver's license, and the ability to drive sales through excellent follow-up, scheduling, and cross-functional collaboration with logistics and sales.