CUSTOMER SERVICE TIER I (TULSA/FT)- Non Safety Sensitive

Mathis-Bros-Oklahoma-City-LL; Tulsa (OK); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401K matching

Life Insurance

HSA

FSA

Accident coverage

Critical Illness coverage

Hospital Indemnity coverage

Short- and Long-Term Disability

Employee Assistance Program

Job summary

Mathis Home in Tulsa, OK is seeking a Customer Service Tier I for a full-time, on-site role. The position focuses on delivering excellent customer service, handling warranties and returns, and coordinating with sales and delivery teams.

The role requires the ability to work in a fast-paced environment, strong communication skills, and a commitment to maintaining a neat, organized office. Reporting and escalation procedures are part of daily duties, with a focus on customer satisfaction and

Qualifications

• Customer service experience preferred.
• Strong communication skills and ability to work in a fast-paced environment.
• Ability to handle multiple priorities and maintain an organized workspace.

Responsibilities

• Provide timely and accurate information to customers and assist with purchases.
• Answer inbound calls and assist with warranties/returns and delivery coordination.
• Coordinate parts orders and follow up with factory on service orders.

Skills

Customer Service

Communication

Multitasking

Team Player

Job description

CUSTOMER SERVICE TIER I (TULSA/FT)- Non Safety Sensitive

Locations

Distribution Center-Tulsa | 92
6611 S. 101ST East Ave
Tulsa, OK 74133, USA

• On-site
• CUSTOMER SERVICE
• Full-Time

Description

PAY: $15.69-$19
GENERAL STATEMENT OF DUTIES: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Needs to be able to work in a fast-paced environment and have good communication skills. Perform any other duties as directed by management.

EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I:

• Provide timely and accurate information to customers' requests and concerns.
• Assist customers, sales, and delivery drivers with purchases.
• Inbound calls and face-to-face interaction with customers regarding warranties and returns.
• Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
• Flows up with factory on outstanding service orders to update status.
• Works non-sellable report to eliminate items waiting on parts.
• Partners with sales associates to meet and exceed customer service expectations.
• Ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices.
• Any other duties as directed by management.

PERKS OF THE JOB

• 401K matching,
• Life Insurance,
• HSA,
• FSA,
• Accident, Critical Illness, and Hospital Indemnity coverage,
• Short- and Long-Term Disability and Employee Assistance Program

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, typing hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs. occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.