CUSTOMER SERVICE TIER I (FT/ONTARIO)

Mathis-Bros-Oklahoma-City-LL; Ontario (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Mathis Home is seeking a customer service associate for an on-site, full-time role. You will provide timely information to customers, assist with purchases, and support delivery drivers and sales staff.

Responsibilities include processing orders for missing hardware parts, coordinating with the factory on service orders, maintaining an orderly office, and handling invoices. Strong communication and teamwork are essential in this role.

Qualifications

• Customer service experience preferred.
• Ability to communicate effectively with team members.
• Knowledge of employment and merchandise handling procedures.

Responsibilities

• Provide timely and accurate information to customers’ requests and concerns.
• Assist customers, sales, and delivery drivers with purchases.
• Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; coordinate with factory on service orders.

Skills

Customer service

Job description

• On-site
• CUSTOMER SERVICE
• Full-Time
• Requisition #: CUSTO008804

Description

Pay: $18.05-$25.70

EXAMPLES OF WORK PERFORMED: Provide timely and accurate information to customers’ requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts; partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices. Any other duties as directed by management.

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs occasionally. Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.