Onsite Customer Quality Leader — Continuous Improvement

BlackBerry Inc.; Miles (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401k Savings Plan

Paid holidays

Employee discount program

Parental leave

Job summary

ABB in North Carolina seeks a Customer Quality Specialist to deploy quality culture and oversee the Quality Management System at the local unit. You will lead root cause analyses, drive corrective actions, and collaborate with cross-functional teams to exceed customer expectations and ensure sustainable operations.

The role emphasizes prevention, continuous improvement, risk assessment, and strong communication with internal and external stakeholders to achieve world-class quality results.

Qualifications

• Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field or an Associate degree with relevant experience or High School Diploma with extensive experience in quality roles.
• Lean six sigma green belt certification preferred.
• Strong communication skills and knowledge of incoterms, customer experience and supply chain processes.

Responsibilities

• Define, deploy and support a Quality Culture within local ABB, ensuring Quality with systems, tools and teams to exceed customer expectations.
• Support and maintain the Quality Management System of the local unit per ABB guidance.
• Represent the Voice of the Customer; manage customer quality issues, perform root cause analysis, and lead corrective actions.

Skills

Communication skills

Incoterms knowledge

Customer experience

Project execution

Supply chain

Education

Bachelor's degree in Electrical/Electronic/Mechanical Engineering or related field

Associate degree in Engineering or related field

High School Diploma/GED

Tools

Microsoft Office

Job description

ABB in North Carolina seeks a Customer Quality Specialist to deploy quality culture and oversee the Quality Management System at the local unit. You will lead root cause analyses, drive corrective actions, and collaborate with cross-functional teams to exceed customer expectations and ensure sustainable operations.

The role emphasizes prevention, continuous improvement, risk assessment, and strong communication with internal and external stakeholders to achieve world-class quality results.