Onsite Customer Operations Coordinator (SAP)

ofi North America (Olam Food Ingredients); Fresno (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Vacation time from Day 1

Paid Sick Leave

Company Paid Holidays

401K Match on Day 1

Career Growth and Learning

Job summary

ofi North America (Olam Food Ingredients) is seeking a Customer Operations Coordinator to manage orders, pricing, and inquiries onsite in Fresno. The role emphasizes strong data integrity, cross-functional collaboration, and timely problem solving in a fast-paced supply environment.

The ideal candidate will have 1 year of logistics/customer support experience, proficiency in SAP and Microsoft Office, and excellent communication skills.

Qualifications

• High School Diploma is required. A Bachelor’s Degree is preferred.
• One year of logistics/customer support experience is required. ERP system experience is preferred, SAP is a plus.
• Strong accounting, analytical and organizational skills required.
• Proficient in Microsoft Office including Excel, Outlook, and Word.
• Experience with food ingredients, agriculture, manufacturing, or FMCG industries is a plus.

Responsibilities

• Manage customer orders throughout the Order-to-Cash process in SAP.
• Adhere to contracted pull rates and annual volumes to fulfill contracts.
• Handle customer inquiries, samples, and document requests.
• Generate periodic/standard internal and external reports.
• Post sales invoices, debit and credit notes.
• Process deductions and coordinate collection or clearing.
• Coordinate international shipping documents and letters of credit.
• Serve as primary contact for orders, deliveries and pricing information.
• Collaborate with production, shipping, and warehouse teams to meet timelines.

Skills

Customer support

SAP

Excel

Communication

Multi-tasking

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

SAP

Excel

Outlook

Word

Job description

ofi North America (Olam Food Ingredients) is seeking a Customer Operations Coordinator to manage orders, pricing, and inquiries onsite in Fresno. The role emphasizes strong data integrity, cross-functional collaboration, and timely problem solving in a fast-paced supply environment.

The ideal candidate will have 1 year of logistics/customer support experience, proficiency in SAP and Microsoft Office, and excellent communication skills.