Onsite Customer Experience Specialist

Packaging Corporation; Tampa (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Bonus

Vacation

Holidays

Tuition Reimbursement

Retirement Contribution

Job summary

Packaging Corporation of America in Tampa, FL is seeking a Customer Service Representative (Onsite) to provide superior service, respond to inquiries on product availability, pricing, freight rates, and order status, and resolve billing adjustments.

You will coordinate with design, sales and production teams to meet customer requirements, schedule production, secure delivery dates, and maintain accurate invoicing. This is a fully onsite role with competitive benefits.

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.
• Associates degree or college business coursework.
• Previous experience using automated order entry system.
• Previous experience in the manufacturing sector, containerboard and corrugated packaging industry.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Education

High school diploma equivalent

Customer service experience

Order entry experience

MS Word, Excel, Outlook

Tools

Automated order entry system

Job description

Packaging Corporation of America in Tampa, FL is seeking a Customer Service Representative (Onsite) to provide superior service, respond to inquiries on product availability, pricing, freight rates, and order status, and resolve billing adjustments.

You will coordinate with design, sales and production teams to meet customer requirements, schedule production, secure delivery dates, and maintain accurate invoicing. This is a fully onsite role with competitive benefits.