Onsite Customer Experience Specialist

INRY; Cincinnati (OH); On-site; USD 27,552; Full time

Job summary

A customer support company in Cincinnati is looking for a Specialist 2 for their Customer Support team. The role requires individuals who have a passion for delivering exceptional service in an onsite environment. Candidates with at least 1 year of customer service experience and strong communication skills are preferred. The position offers a pay of $20.00/hour with a commitment to professional standards in handling customer inquiries and issues.

Qualifications

• 1+ years of customer service and/or contact center experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Manage customer escalations and complaints professionally.
• Handle inbound contact calls and maintain service levels.
• Demonstrate ownership and resolve customer issues timely.
• Negotiate and resolve issues within authority when possible.
• Capture and report on systematic issues and recommend improvements.
• Provide proactive recommendations to address escalations.

Skills

Customer service

Communication skills

Job description

A customer support company in Cincinnati is looking for a Specialist 2 for their Customer Support team. The role requires individuals who have a passion for delivering exceptional service in an onsite environment. Candidates with at least 1 year of customer service experience and strong communication skills are preferred. The position offers a pay of $20.00/hour with a commitment to professional standards in handling customer inquiries and issues.