Sales-Driven Customer Service Rep (Inbound/Outbound)

Thompsongas; Quincy (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with immediate eligibility

Disability and life insurance

Paid time off

Daily Pay

Career development opportunities

Recognition program

Quarterly bonus

Parental leave

Tuition reimbursement

Job summary

ThompsonGas is a growing propane retailer seeking a Customer Service Representative in Quincy, CA. The role covers inbound/outbound calls, data entry, and customer support to drive retention and acquisition.

The onsite position requires 3+ years in customer service, strong communication, and the ability to upsell in a fast-paced environment. Competitive benefits and paid training accompany the role.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers.
• Excellent computer skills including Microsoft Office and data entry skills.
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment.
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner.
• Flexible to work OT and weekends as needed during busy season.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up.
• Handle each call with a high level of professionalism, warmth and eagerness.
• Possess a working knowledge of ThompsonGas products and service offerings.
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations in effort to collect from past due customers.
• Enter and update customer account information in CARGAS and MPXsystems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned.

Skills

Customer Service

Sales

Data entry

Multi-tasking

Microsoft Office

Education

Degree or equivalent experience

Tools

CARGAS

MPX systems

Job description

ThompsonGas is a growing propane retailer seeking a Customer Service Representative in Quincy, CA. The role covers inbound/outbound calls, data entry, and customer support to drive retention and acquisition.

The onsite position requires 3+ years in customer service, strong communication, and the ability to upsell in a fast-paced environment. Competitive benefits and paid training accompany the role.