Onsite Customer Experience & Sales Pro

ThompsonGas; Abilene (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with immediate eligibility

Paid time off

Job summary

ThompsonGas is seeking a Customer Service Representative in Abilene, TX to support sales and customer care efforts on-site. You will handle inbound/outbound calls, upsell products, perform data entry, and manage billing interactions with a focus on accuracy and customer satisfaction.

The role requires 3+ years in a customer service setting (call center preferred) and strong communication skills. Experience with CARGAS/MPX systems is a plus, and occasional overtime or weekend work may be needed.

Qualifications

• Degree or equivalent experience required.
• 3+ years of Customer Service experience (Call center experience preferred).
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must.

Responsibilities

• Handle inbound calls by asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to inquiries including pricing, billing, products, grievances and new account set-up.
• Handle each call with professionalism, warmth and eagerness.
• Possess working knowledge of ThompsonGas products and service offerings.
• Understand policies and procedures related to safety, product delivery and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling to collect from past due customers.
• Enter and update customer account information in CARGAS and MPXsystems.
• Process billing payments for walk-in customers.
• Responsible for processing driver daily paperwork.
• Other duties and projects as assigned.

Skills

Customer service

Call center

Upselling

Data entry

Microsoft Office

Education

Degree or equivalent experience

Tools

CARGAS MPX systems

Job description

ThompsonGas is seeking a Customer Service Representative in Abilene, TX to support sales and customer care efforts on-site. You will handle inbound/outbound calls, upsell products, perform data entry, and manage billing interactions with a focus on accuracy and customer satisfaction.

The role requires 3+ years in a customer service setting (call center preferred) and strong communication skills. Experience with CARGAS/MPX systems is a plus, and occasional overtime or weekend work may be needed.