Onsite Customer Experience & Sales Lead

Smart City Networks; Phoenix (AZ); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Sick accruals

401(K) retirement

Job summary

Smart City Networks in Phoenix, AZ seeks a Customer Experience Professional to join our on-site team. You will work closely with show management, site management, and major customers to address client needs and resolve billing/service issues with timely, high-quality support.

The ideal candidate has 5+ years of customer/exhibitor experience, strong communication skills, and proficiency with Microsoft Office 365. Evening and weekend work and on-site presence are required.

Qualifications

• Minimum 5 years of related customer/exhibitor experience and/or training preferred.
• Proven written and verbal communication skills.
• Ability to speak effectively with customers or employees/management.
• Working knowledge of Microsoft Office 365, Word, Excel preferred.
• Knowledge of data networking products/services desired.
• Must be available to work evenings, weekends, and holidays.
• Must be able to work with no supervision and exercise independent judgment.

Responsibilities

• Perform all in-house and show site functions, including data processing, calls, document collection, billing, invoicing, and show closings.
• Respond to complex questions regarding accounting, billing, networking, and collections.
• Provide guidance and training to Customer Experience Specialist; act as lead or assistant to manager as needed.
• Coordinate pre-show and on-site collection efforts and obtain approvals/signatures for services.
• Prepare all show site reports and attend pre-conference, production, Sales meetings, and admin walkthroughs.
• Communicate professionally with customers/building via text, phone, fax, email or in person; solicit upgrades or additional services.
• Complete all show closing functions and review billing with show management.
• Resolve complaints concerning billing or service and refer to appropriate departments.

Skills

Customer service

Communication skills

MS Office 365

Networking knowledge

On-site availability

Education

High School Diploma or GED

Bachelor’s degree

Job description

Smart City Networks in Phoenix, AZ seeks a Customer Experience Professional to join our on-site team. You will work closely with show management, site management, and major customers to address client needs and resolve billing/service issues with timely, high-quality support.

The ideal candidate has 5+ years of customer/exhibitor experience, strong communication skills, and proficiency with Microsoft Office 365. Evening and weekend work and on-site presence are required.