Onsite Event Support Specialist & Invoicing

Heritage, Inc.; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401(k))

Employee Stock Ownership Plan (ESOP)

Paid Time Off (Vacation, Sick & Paid Holidays)

Training & Professional Development

Job summary

Heritage, Inc. is seeking a Customer Service Representative (CSR) in Phoenix, Arizona to ensure superior customer experience. The CSR will manage exhibitor support, perform order execution, and assist with on-site trade show services.

This role requires effective communication with varied departments and availability for travel to events. Ideal candidates should possess strong organizational abilities, detail-oriented work ethic, and a proven customer service background. Benefits include healthcare and career growth opportunities within an employee-owned company.

Qualifications

• 1-3 years of customer service, hospitality, sales, or event support experience.
• Ability to multi-task and effectively communicate with clients.
• Valid driver's license and reliable transportation.

Responsibilities

• Assist in customer communication and follow-up.
• Accurately enter exhibitor orders and manage data.
• Provide phone and email support to clients.
• Assist with customer service at trade show venues.
• Calculate figures for invoicing and payment processing.

Skills

Customer service experience

Detail-oriented

Communication skills

Organizational skills

Microsoft Excel proficiency

Basic math skills

Tools

Microsoft Outlook

Microsoft Word

Google Docs

Job description

Heritage, Inc. is seeking a Customer Service Representative (CSR) in Phoenix, Arizona to ensure superior customer experience. The CSR will manage exhibitor support, perform order execution, and assist with on-site trade show services.

This role requires effective communication with varied departments and availability for travel to events. Ideal candidates should possess strong organizational abilities, detail-oriented work ethic, and a proven customer service background. Benefits include healthcare and career growth opportunities within an employee-owned company.