Customer Experience Associate

The Wonderful Company; Fresno (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Suterra in Fresno, California, is hiring a Customer Experience Associate to support orders, logistics, and communications, ensuring accuracy and efficiency across the supply chain. You will respond to inquiries by phone and email, process orders, coordinate with 3PL partners, maintain HubSpot data, and build strong relationships with customers, distributors, and logistics partners.

This full-time onsite role offers opportunities to contribute to process improvements and customer experience

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative office environment.
• Experience in the agriculture industry is a plus.
• Proficiency with Microsoft Office including Outlook, Word, Excel, and Teams.
• Experience with HubSpot or similar CRM is preferred.

Responsibilities

• Provide administrative support to the Customer Experience team and California Commercial Team.
• Deliver exceptional customer service by responding to customer inquiries via phone, email, and other communication channels.
• Process customer orders and support shipping, receiving, returns, rebates, and reverse logistics.
• Manage customer care, logistics, and returns inboxes while ensuring timely responses.
• Coordinate with Suterra's third-party logistics (3PL) partner to support inventory management, warehouse operations, invoice reconciliation, and product movement.
• Support distributor relationships throughout the Eastern and Central United States.
• Maintain accurate customer information and data within HubSpot CRM.
• Build strong relationships with customers, distributors, and logistics partners through proactive communication and collaboration.
• Assist with process improvements and other Customer Experience initiatives as assigned.

Skills

Customer service orientation

Excellent communication

Organization

Time management

Detail-oriented

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

HubSpot CRM

Job description

• Compensation: USD 24.00 - USD 27.00 - hourly

Company Description

Join Our Team

At Suterra, we help growers around the world protect crops through innovative, sustainable pest management solutions. We're looking for a Customer Experience Associate who is passionate about providing exceptional customer service, thrives in a fast-paced environment, and enjoys building relationships while keeping operations running smoothly.

If you're highly organized, enjoy solving problems, and take pride in delivering outstanding service, we'd love to hear from you.

Job Description

What You'll Do

As a Customer Experience Associate, you'll play a vital role in supporting our customers and internal teams by ensuring orders, logistics, and communications are handled accurately and efficiently. Your responsibilities will include:

• Provide administrative support to the Customer Experience team and California Commercial Team.
• Deliver exceptional customer service by responding to customer inquiries via phone, email, and other communication channels.
• Process customer orders and support shipping, receiving, returns, rebates, and reverse logistics.
• Manage customer care, logistics, and returns inboxes while ensuring timely responses.
• Coordinate with Suterra's third-party logistics (3PL) partner to support inventory management, warehouse operations, invoice reconciliation, and product movement.
• Support distributor relationships throughout the Eastern and Central United States.
• Maintain accurate customer information and data within HubSpot CRM.
• Build strong relationships with customers, distributors, and logistics partners through proactive communication and collaboration.
• Assist with process improvements and other Customer Experience initiatives as assigned.

Qualifications

What We're Looking For

The ideal candidate is someone who enjoys helping others, communicates professionally, and pays close attention to detail.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative office environment.
• Experience in the agriculture industry is a plus.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
• Experience with CRM platforms such as HubSpot is preferred.

Skills & Abilities

• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Detail-oriented with a process-driven mindset.
• Professional, dependable, and collaborative.
• Comfortable working independently and as part of a team.
• Ability to remain calm and productive in a fast-paced environment.

Additional Information

Why Join Suterra?

At Suterra, you'll be part of a collaborative team committed to innovation, sustainability, and delivering exceptional experiences for our customers. We value teamwork, continuous improvement, and creating an environment where employees can grow and make a meaningful impact.

This is a full-time, onsite position based in our Fresno, California office.

Suterra is wholly owned by The Wonderful Company

The Wonderful Company, headquartered in Los Angeles, is a privately held $6 billion global agribusiness company with consumer brands including Wonderful® Pistachios, Wonderful® Halos®, POM Wonderful®, FIJI® Water, JUSTIN® and Landmark® wines, as well as the Teleflora® flower delivery service.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement.We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

All your information will be kept confidential according to EEO guidelines.