Customer Experience Supervisor

Gemini Inc.; Minnesota; Hybrid; USD 69,000 - 86,000; Full time

Benefits offered by this job

Health Insurance

Retirement Match

Paid Time Off

Dental Insurance

Tuition Reimbursement

Company Resort Access

Job summary

Gemini, Inc. is hiring a Customer Experience Supervisor in Cannon Falls, MN. You will oversee CX processes, provide training, and drive customer satisfaction to promote revenue growth. The role involves directing administrative support, coaching staff, and maintaining records to enable team success.

You will collaborate with sales and engineering on product research, travel for trade shows, and act as a liaison across internal functions to resolve issues and improve service levels.

Qualifications

• Bachelor’s degree preferred and five years of supervisory experience.
• Experience in customer service or production environment.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Supervise, hire, train, and evaluate staff per policies and laws.
• Direct staffing, training and performance reviews for CX function.
• Coach and motivate team, develop people for greater roles.
• Maintain attendance, vacations, and performance records.
• Assist sales and engineering with product research and trends.
• Act as liaison between internal and external customers to resolve issues.
• Travel to trade shows, customer sites and other facilities.
• Prepare and present information at department meetings.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Problem-solving

Organization

Budget knowledge

Scheduling

Change management

Education

Bachelor’s degree

Associate degree + 5 years experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Supervisor

Full Time Inside Sales Cannon Falls, MN, US

Salary Range: $68,785.00 To $85,982.00 Annually

Build Your Expertise. Lead Others. Make an Impact.

Gemini is looking for a talented Customer Experience Supervisor to join the team at our location in Cannon Falls, MN! This position is responsible for processes and systems related to the servicing of customers and support of the Customer Experience team members. In this role, you will direct the delivery of administrative and operational assistance designed to promote revenue growth, productivity, and exceptional levels of customer satisfaction and provide team members with the appropriate training, tools, direction, and motivation to enable their success.

Come be a part of a positive, people-first culture that is focused on leveraging each team members’ strengths to help bring our customers’ unique signage products to life!

Wage Range:$68,785-$85,982

Type: Full Time - Onsite

Schedule:5/8 hour days (Monday through Friday)

A day in the life of a Customer Experience Supervisor at Gemini includes:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include safety, interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Directs staffing, training, and performance evaluations to develop and improve the customer experience function. Supports new orientation and develops a culture that welcomes and engages new members.
• Coaches and motivates the team in providing daily customer service and technical advice. Actively develops people to take on roles of greater responsibility.
• Maintains group and individual records (attendance, tardiness, vacations, etc.) for performance evaluations, disciplinary actions, and guidance in the professional development of group members.
• Assists sales and engineering with new product research, customer requirements and market trends.
• Be an intermediary/liaison for internal customers (i.e. production, accounting, IT, etc.) & external customers to resolve conflicts, solve problems, clarify requirements and negotiate resolutions customers.
• Travel required which includes but not limited to trade shows, customer locations and other Gemini facilities to improve communication and determine training opportunities.
• Assist in the preparation and presentation of information at department meetings as required.
• Maintain an exemplary customer service/problem solving attitude and handle difficult customer situations to our customer’s satisfaction.
• All other duties as needed for the benefit of the group or organization.

Skills and Abilities

• Strong leadership, coaching, communication, interpersonal, and problem-solving skills.
• Must be highly organized with the ability to perform multiple tasks and effective prioritize.
• Working knowledge of budgets and financial statements.
• Knowledge of scheduling practices.
• Ability to influence and adapt to continuous improvement driven change.

Education and Experience

• Bachelor’s degree from a four-year college (preferred) or a two-year associate degree and a minimum of five years of experience in similar role.
• Supervisory experience in a customer service or production environment.
• Strong leadership, communication, interpersonal relationship, and problem-solving skills.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

The actual title and individual compensation packages are dependent upon various factors unique to each candidate including skillset, training, transferable skills, work experience, qualifications, business needs, market demands, and other job-related reasons. The base pay range is subject to change and may be modified in the future. This role is eligible for other benefits.

How we show we care

• $0 Health Insurance Premium for Employee-Only Coverage (Plus low-cost premiums for other coverage levels!)
• 4% Retirement Match with Profit Sharing
• Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
• Dental, Vision, Disability and Life Insurance
• Use of Company Owned Resort in Hayward, WI
• Tuition Reimbursement Program

About Us

As a leader in the signage manufacturing industry, Gemini, Inc. has been providing stability to our employees since 1963. We know what it means to be human, and we strive to make sure our employees feel valued. Due to our incredible family of employees, we have grown substantially and are looking to grow our team further with like-minded individuals that share in our company values: Customer Commitment, Teamwork, Respect, Diversity, Stability, Stewardship. At the heart of our work is a simple but powerful vision: Successful Partners. Engaged People. Thriving Communities. This vision guides how we show up every day for our customers, for one another, and for the communities we call home.

• We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability.
• Gemini will provide reasonable accommodations for qualified individuals with disabilities. For additional assistance email; [e-mail] or call(507) 263-3957and ask for the Human Resources Representative assigned to the location of interest.
• Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.