Onsite Customer Experience Ambassador

Platinum Coastal Group; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level team member to coordinate details that shape a positive onsite customer experience. You will interact directly with customers during their visit, support check-ins, and coordinate with departments to ensure service quality.

The role emphasizes comfortable conversation, organization, and professional communication in a fast-moving environment, with transferable experience from various people-facing settings welcomed.

Qualifications

• Entry-level candidate preferred with strong people skills.
• Transferable experience from retail, hospitality, or customer-facing roles is welcome.

Responsibilities

• Support customer check-ins, requests, appointments, or service touchpoints.
• Interact directly with customers throughout their visit.
• Coordinate needs with appropriate departments.
• Track feedback and recurring service opportunities.

Skills

Customer experience

Communication

People skills

Job description

Platinum Coastal Group is seeking an entry-level team member to coordinate details that shape a positive onsite customer experience. You will interact directly with customers during their visit, support check-ins, and coordinate with departments to ensure service quality.

The role emphasizes comfortable conversation, organization, and professional communication in a fast-moving environment, with transferable experience from various people-facing settings welcomed.