Branch Customer Experience Associate

Platinum Coastal Group; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level, customer-facing team member for on-site work. The role focuses on understanding customer needs, explaining services, and guiding clients through next steps with a professional, friendly approach.

Ideal candidates are personable, dependable, and comfortable starting conversations in a fast-paced environment. Prior related experience helps but transferable skills from retail, hospitality, or other people-facing roles are valuable as well.

Qualifications

• Entry-level role; emphasis on clear communication and professional demeanor.
• Ability to engage customers and identify needs.
• Comfort with working in a client-facing, on-site environment.

Responsibilities

• Engage customers and understand their needs
• Explain available services and next steps
• Complete routine service tasks according to procedures
• Build positive relationships through face-to-face communication

Skills

Face-to-face communication

Customer service

Branch administration

Communication

Job description

Platinum Coastal Group is seeking an entry-level, customer-facing team member for on-site work. The role focuses on understanding customer needs, explaining services, and guiding clients through next steps with a professional, friendly approach.

Ideal candidates are personable, dependable, and comfortable starting conversations in a fast-paced environment. Prior related experience helps but transferable skills from retail, hospitality, or other people-facing roles are valuable as well.