Onsite Eligibility & Customer Support Representative

Eligibility Screening Services, LLC; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Eligibility Screening Services, LLC is seeking an Entry-Level Customer Service/Representative to serve as the first point of contact for customers onsite in Naples, Florida. The role requires clear communication, attention to detail, and the ability to handle inquiries across phone, email, and chat channels while meeting performance metrics.

Responsibilities include resolving issues, triaging common problems, documenting interactions in the CRM, and collaborating with colleagues to ensure timely

Qualifications

• HS Diploma or GED required.
• Associate degree or some college coursework preferred.
• 1-2 years of customer service experience required, preferably in a call center or help desk environment required.
• Familiarity with CRM software and customer service tools preferred.

Responsibilities

• Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
• Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
• Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
• Provides triage support for common issues related to platforms, applications, and back-office processes.
• Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
• Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
• Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
• Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Teamwork

Interpersonal skills

Time management

Education

High School Diploma or GED

Associate degree or some college coursework

Tools

CRM software

Microsoft Office

Job description

Eligibility Screening Services, LLC is seeking an Entry-Level Customer Service/Representative to serve as the first point of contact for customers onsite in Naples, Florida. The role requires clear communication, attention to detail, and the ability to handle inquiries across phone, email, and chat channels while meeting performance metrics.

Responsibilities include resolving issues, triaging common problems, documenting interactions in the CRM, and collaborating with colleagues to ensure timely