Onsite Customer Care Specialist | Riverside, Temp to Hire

Eldorado CA; Riverside (CA); Hybride; USD 32 000 - 39 000; Plein temps

Résumé du poste

ElDorado National California Inc. (ENC) in Riverside, CA, is seeking a Customer Service Representative I (Temp to Hire) to deliver outstanding support. You will respond to inquiries, process orders, and document interactions in the CRM, ensuring accurate, timely resolutions.

The role requires strong communication, multi-tasking in a fast-paced environment, and familiarity with CRM systems. Onsite employment with comprehensive benefits and ongoing training to advance within manufacturing

Qualifications

• High School diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• 2+ years of customer service experience in a corporate or call center environment preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM systems.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and professional when handling challenging situations.

Responsabilités

• Respond promptly to customer inquiries via phone, email, or in person.
• Process customer orders and returns accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and policies.
• Document customer interactions, transactions, comments, and complaints in the CRM system.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions.
• Escalate complex issues to appropriate departments or management when necessary.
• Follow up to ensure resolution and customer satisfaction.
• Support billing and account questions and provide documentation as needed.
• Participate in training sessions and team meetings to maintain service standards.
• Monitor open issues and follow through to ensure resolution and customer satisfaction.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Active listening

CRM software

Microsoft Office

Problem solving

Attention to detail

Calm under pressure

Formation

High School diploma

Associate or bachelor’s degree preferred

Outils

CRM software

Microsoft Office

Description du poste

ElDorado National California Inc. (ENC) in Riverside, CA, is seeking a Customer Service Representative I (Temp to Hire) to deliver outstanding support. You will respond to inquiries, process orders, and document interactions in the CRM, ensuring accurate, timely resolutions.

The role requires strong communication, multi-tasking in a fast-paced environment, and familiarity with CRM systems. Onsite employment with comprehensive benefits and ongoing training to advance within manufacturing