Customer Service Associate I - Onsite Riverside

ENC - ElDorado National California Inc.; Riverside (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, life and more

401(k) with employer match

Paid time off and holidays

Employee referral program

Career growth opportunities

Job summary

ENC - ElDorado National California Inc. in Riverside, CA is hiring a Customer Service Representative I to respond to inquiries, process orders, and maintain customer relationships. This onsite role requires knowledge of products, policies, and CRM systems. Strong communication and multitasking skills are essential.

The position offers opportunities for growth, a comprehensive benefits package, and a supportive team in a manufacturing environment based in Riverside, California.

Qualifications

• High School diploma or equivalent required.
• 2+ years of customer service experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Process customer orders and returns accurately and efficiently.
• Maintain knowledge of products, services, and policies.
• Document customer interactions in the CRM system.
• Resolve product or service problems by clarifying the complaint and offering solutions.
• Escalate complex issues to appropriate departments or management.

Skills

Customer service

CRM systems

Verbal and written communication

Microsoft Office

Education

High School Diploma or equivalent

Associate or bachelor’s degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

ENC - ElDorado National California Inc. in Riverside, CA is hiring a Customer Service Representative I to respond to inquiries, process orders, and maintain customer relationships. This onsite role requires knowledge of products, policies, and CRM systems. Strong communication and multitasking skills are essential.

The position offers opportunities for growth, a comprehensive benefits package, and a supportive team in a manufacturing environment based in Riverside, California.