Onsite Customer Care Specialist - Frisco

Careington International Corp.; Frisco (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) after 90 days

Paid time off

11 paid holidays

Semi-monthly paydays

Onsite Frisco TX

Job summary

Careington International Corporation in Frisco, TX is seeking energetic Customer Care Representatives to work onsite 40 hours per week, Monday through Friday at 6435 Flyers Way. As a Customer Care Representative you will answer inbound calls, provide helpful information, resolve concerns, and document interactions in CRM with a friendly, professional tone.

Strong communication and basic problem-solving are valued.

Qualifications

• Onsite customer care experience is valued.
• Strong communication and active listening.
• Ability to navigate CRM and document interactions.

Responsibilities

• Answer inbound calls and provide information.
• Resolve customer concerns with courtesy and efficiency.
• Document interactions and maintain accurate case notes in CRM.
• Meet or exceed quality scores and handle-time targets.

Skills

Customer service

Communication

Bilingual English/Spanish

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Careington International Corporation in Frisco, TX is seeking energetic Customer Care Representatives to work onsite 40 hours per week, Monday through Friday at 6435 Flyers Way. As a Customer Care Representative you will answer inbound calls, provide helpful information, resolve concerns, and document interactions in CRM with a friendly, professional tone.

Strong communication and basic problem-solving are valued.