Onsite Customer Care Specialist (Bilingual)

Careington; Dallas (TX); Vor Ort; USD 50.971.000 - 53.726.000; Vollzeit

Benefits dieser Stelle

Paid time off

11 paid holidays

401(k) plan

Zusammenfassung

Careington International Corporation in Frisco, TX is seeking a Customer Care Representative to handle inbound calls and assist members with questions, account updates, and provider searches. The role emphasizes clear communication, professionalism, and a customer-first mindset, with on-site work 40 hours per week.

Initial training provided; bilingual English/Spanish is a plus and may bring higher pay. On-site at 6435 Flyers Way, Frisco, TX 75033 with opportunities for raises.

Qualifikationen

• Experience in customer service or call center environments.
• Ability to communicate clearly and professionally with customers.
• Bi- or multi-lingual abilities are a plus; Spanish proficiency is beneficial.

Aufgaben

• Handle inbound calls and provide information to customers.
• Resolve concerns with accuracy and a customer-first mindset.
• Document interactions and outcomes in CRM systems.
• Meet or exceed quality and productivity metrics.
• Collaborate with teams to improve processes.

Kenntnisse

Customer service

Communication

Problem solving

Bilingual English/Spanish

Tools

CRM software

Jobbeschreibung

Careington International Corporation in Frisco, TX is seeking a Customer Care Representative to handle inbound calls and assist members with questions, account updates, and provider searches. The role emphasizes clear communication, professionalism, and a customer-first mindset, with on-site work 40 hours per week.

Initial training provided; bilingual English/Spanish is a plus and may bring higher pay. On-site at 6435 Flyers Way, Frisco, TX 75033 with opportunities for raises.