Bilingual Healthcare Customer Support Specialist

Carenet Health; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Flexible spending accounts

Employee wellness programs

Career development opportunities

Job summary

Carenet Health is hiring for an Onsite Bilingual Healthcare CSR in San Antonio, TX. The role pays $17.50 per hour and involves outbound calls to patients to discuss healthcare needs, benefits, and in-home or virtual evaluations.

You will engage with members, educate on the program, and aim to build trust while explaining value and addressing concerns. The position includes benefits such as health/dental/vision, 401(k) matching, PTO, FSAs, and wellness programs.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Strong computer experience (data entry, screen navigation, keyboarding).
• Experience with Microsoft Outlook (email) and Word.
• Excellent customer service skills.
• Ability to adhere to daily schedules and duties.
• Excellent oral and written communication skills.
• Excellent demonstration of caring and compassion.
• Bilingual in English and Spanish.

Responsibilities

• Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations.
• Bring a Sales-Minded Approach: Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member’s needs.
• Turn Opportunities into Wins: Build meaningful rapport with customers, effectively explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
• Make an Impact: Help members set healthcare goals and guide them toward meeting those goals by educating them about the program and its advantages.
• Be a Problem-Solver: Identify, research, and resolve potential issues while providing exceptional customer service.
• Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented.
• Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience.
• Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success.
• Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Phone-based interaction

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Carenet Health is hiring for an Onsite Bilingual Healthcare CSR in San Antonio, TX. The role pays $17.50 per hour and involves outbound calls to patients to discuss healthcare needs, benefits, and in-home or virtual evaluations.

You will engage with members, educate on the program, and aim to build trust while explaining value and addressing concerns. The position includes benefits such as health/dental/vision, 401(k) matching, PTO, FSAs, and wellness programs.