Onsite Customer Care Specialist | High-Volume Support

Fortive; Everett (WA); On-site; USD 43,000 - 65,000; Full time

Job summary

Fortive is seeking an Onsite OneFluke Customer Care Support Representative in Everett, WA, with a Monday-Friday schedule from 06:30 AM to 03:00 PM. The role is the first point of contact for customers and distributors, resolving inquiries and guiding them to resources for a smooth experience.

The candidate will manage high-volume calls and emails, provide accurate support related to contracts, quotes, orders, shipping, and RMA procedures, and navigate Fluke’s external tools and manuals.

Qualifications

• Minimum of 1 year of experience in a high-volume call center.
• Excellent written and verbal communication.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams); Oracle experience a plus.

Responsibilities

• Handle high-volume customer and distributor inquiries via phone and email.
• Transfer tickets and provide skilled call support with accuracy.
• Assist customers with contracts, quotes, orders, shipping, and issues.
• Guide customers to Fluke resources and support tools on the site.
• Clarify questions on warranties, service options, and RMA procedures.

Skills

Call center experience

Excellent communication

Multitasking

Microsoft Office

Self-motivated

Team player

Tools

Five9

CRM Dynamics

Oracle

Job description

Fortive is seeking an Onsite OneFluke Customer Care Support Representative in Everett, WA, with a Monday-Friday schedule from 06:30 AM to 03:00 PM. The role is the first point of contact for customers and distributors, resolving inquiries and guiding them to resources for a smooth experience.

The candidate will manage high-volume calls and emails, provide accurate support related to contracts, quotes, orders, shipping, and RMA procedures, and navigate Fluke’s external tools and manuals.